Question Details

CIS 524 WEEK 9 ASSIGNMENT 4
User Frustration
Due Week 9 and worth 80 points
The quality of the user experience is very important to the success of an application. In the early days of computing, users often experienced long delays since computing power was poor and networks had comparatively slow throughput. Modern systems have largely eliminated these delays due to increased network and computing power, yet users still report a high level of frustration.
 
Write a four to five (4-5) page paper in which you:
1.	Describe three (3) reasons users are still frustrated with modern applications.
2.	Suggest one (1) method for reducing the frustrations for each of the reasons you supplied in Question one (1).
3.	Describe methods for determining if user frustration is caused by poor system design or from the natural frustration associated with learning a new software product.
4.	Suggest at least three (3) methods to reduce the frustrations among the disabled population and how this population can be better served.
5.	Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources. 
Your assignment must follow these formatting requirements:
•	Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
•	Include a cover page containing the title of the assignment, the student- name, the professor- name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length. 
The specific course learning outcomes associated with this assignment are:
•	Describe the inherent design issues across HCI environments.
•	Explain the use of interaction devices.
•	Use technology and information resources to research issues in human-computer interaction.
•	Write clearly and concisely about HCI topics using proper writing mechanics and technical style conventions.

Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following rubric.
 
Points: 80	Assignment 4: User Frustration
Criteria	Unacceptable
Below 70% F	Fair
70-79% C	Proficient
80-89% B	Exemplary
90-100% A
1. Describe three (3) reasons users are still frustrated with modern applications.
Weight: 20%	Did not submit or incompletely described three (3) reasons users are still frustrated with modern applications.	Partially described three (3) reasons users are still frustrated with modern applications.	Satisfactorily described three (3) reasons users are still frustrated with modern applications.	Thoroughly described three (3) reasons users are still frustrated with modern applications.
2. Suggest one (1) method for reducing the frustrations for each of the reasons you supplied in Question one (1).
Weight: 25%	Did not submit or incompletely suggested one (1) method for reducing the frustrations for each of the reasons you supplied in Question one (1).	Partially suggested one (1) method for reducing the frustrations for each of the reasons you supplied in Question one (1).	Satisfactorily suggested one (1) method for reducing the frustrations for each of the reasons you supplied in Question one (1).	Thoroughly suggested one (1) method for reducing the frustrations for each of the reasons you supplied in Question one (1).
3. Describe methods for determining if user frustration is caused by poor system design or from the natural frustration associated with learning a new software product.
Weight: 20%	Did not submit or incompletely described methods for determining if user frustration is caused by poor system design or from the natural frustration associated with learning a new software product.	Partially described methods for determining if user frustration is caused by poor system design or from the natural frustration associated with learning a new software product.	Satisfactorily described methods for determining if user frustration is caused by poor system design or from the natural frustration associated with learning a new software product.	Thoroughly described methods for determining if user frustration is caused by poor system design or from the natural frustration associated with learning a new software product.
4. Suggest at least three (3) methods to reduce the frustrations among the disabled population and how this population can be better served.
Weight: 20%	Did not submit or incompletely suggested at least three (3) methods to reduce the frustrations among the disabled population and how this population can be better served.	Partially suggested at least three (3) methods to reduce the frustrations among the disabled population and how this population can be better served.	Satisfactorily suggested at least three (3) methods to reduce the frustrations among the disabled population and how this population can be better served.	Thoroughly suggested at least three (3) methods to reduce the frustrations among the disabled population and how this population can be better served.
5. 3 references
Weight: 5%	No references provided	Does not meet the required number of references; some or all references poor quality choices.	Meets number of required references; all references high quality choices.	Exceeds number of required references; all references high quality choices.
6. Clarity, writing mechanics, and formatting requirements
Weight: 10%	More than 6 errors present	5-6 errors present	3-4 errors present	0-2 errors present

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