Question Details

Business Communication Analysis
In your second week, you arrive at work to find the following e-mail from a subordinate in your inbox: I was offended by your e-mail accusing me of using the Internet on company time. I was viewing my personal e-mail on my break, and company policy states that this is acceptable. I strongly suggest that you and your manager read the company- policy handbook. To set a more positive tone and to ensure open and friendly communications, you decide to draft a 1-page memo to be sent to your team and manager addressing the need for using appropriate tone, content, and awareness of audience in business communications. How can you use problem-solving skills and effective communication to deliver this message in a sensitive tone?

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