Queuing Theory 1. Discuss the advantages and disadvantages of queuing theory for an organization in the service industry. 2. What benefits are provided by the constant service time model? Textbook: Render, B., Stair, R.M., Jr., & Hanna, M.E. (2011). Quantitative Analysis for Management (11th edition). Upper Saddle River, NJ: Pearson Prentice Hall. 9780132149112