HSA 505 WEEK 6 DB II

Based on your review of the Learnscape scenario titled “Learnscape 1: Staying Relevant”, examine the potential mutual benefits that are afforded to health care organizations and their respective customers populations when health care organizations design and manage all-encompassing customer experiences. Provide an example of such potential mutual benefits to support your rationale.


•	Appraise the value of the innovation guidance for the assembly and management of customer experiences provided by Bernd Schmitt- CEM framework. Provide at least two (2) specific examples of CEM framework that apply within a health care organization with which you are familiar.

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