INF 340 week 3 CASE part 3 HOOSIER BURGER

Hoosier Burger Case: Part 3

Read the Hoosier Burger scenario on page 161 in Chapter Five of the text and address the following in a two-to-four page paper, not including the title page and references page. In addition to the text, cite at least two additional scholarly references from the Ashford library to support your discussion. 

Do not simply quote or summarize content from the textbook; instead, make sure that your answers apply to the case study. 

Label each section of your paper by starting each answer with the corresponding letter (a, b, c, or d) so that your response to each item can be easily found. 
1.	Create a customer satisfaction questionnaire that includes at least five well-written questions. Explain your rationale for the style in which you wrote the questions.
2.	Create a waiter questionnaire that includes at least five well-written questions. Explain your rationale for the style in which you wrote the questions.
3.	Discuss the types of documents you are likely to obtain for further study as well as the types of documents that most likely will not be available. Discuss the types of documents that would be useful to analyze for requirements gathering purposes and why they would be important. Additionally, discuss which documents would be possible to obtain and why as well as which ones would be difficult to obtain and why.
4.	Identify which modern requirements determination methods would be appropriate for this project and explain why you think they would be suitable. 
Be sure your paper is formatted according to APA style guidelines.
Carefully review the Grading Rubric for the criteria that will be used to evaluate your assignment. 
2.	Hoosier Burger
 
Juan Rodriquez has assigned you the task of requirements determination for the Hoosier Burger project. You are looking forward to this opportunity because it will allow you to meet and interact with Hoosier Burger employees. Besides interviewing Bob and Thelma Mellankamp, you decide to collect information from Hoosier Burger- waiters, cooks, and customers.
Mr. Rodriquez suggests that you formally interview Bob and Thelma Mellankamp and perhaps observe them performing their daily management tasks. You decide that the best way to collect requirements from the waiters and cooks is to interview and observe them. You realize that discussing the order-taking process with Hoosier Burger employees and then observing them in action will provide you with a better idea of where potential system improvements can be made. You also decide to prepare a questionnaire to distribute to Hoosier Burger customers. Because Hoosier Burger has a large customer base, it would be impossible to interview every customer; therefore, you feel that a customer satisfaction survey will suffice.
a.	Assume you are preparing the customer satisfaction questionnaire. What types of questions would you include? Prepare five questions that you would ask.
b.	What types of questions would you ask the waiters? What types of questions would you ask the cooks? Prepare five questions that you would ask each group.
c.	What types of documents are you likely to obtain for further study? What types of documents will most likely not be available? Why?
d.	What modern requirements determination methods are appropriate for this project?

Valacich, J., George, J., & Hoffer, J. (2009). Essentials of Systems Analysis and Design Fourth Edition. New Jersey: Prentic