Physicians are hiring more CMAAs to help manage th

3 to 4 pages 
Physicians are hiring more CMAAs to help manage the increasing complexities 
of patient care and practice management, while also helping to implement 
cost-effectiveness and efficiency. Your responsibilities as a CMAA can be 
tailored to the needs of the practice. You will manage front-office functions, 
manage patient flow, and handle a wide range of tasks that have been discussed 
in the past few weeks. As a CMAA, you may convey clinical information on behalf 
of the physician and follow clinical protocol when speaking with patients, but 
you cannot exercise independent medical judgments. You will also help to 
optimize patient flow, enabling the physician to see more patients with 
efficiency, all while following your State- scope of practice and working under 
the supervision of a licensed physician.
 
The project deliverables are as follows:

•	Training Manual 
o	Title page 
	Course number and name

o	Project name

•	Your name

•	Date

•	The training manual should include the following topics: 
o	An introduction to the health care system

•	The organization- structure

•	The process of checking patients in and out

•	Scheduling patients

•	Various community and patient resources

•	Processes for how to interact with patients

•	Health insurance plans

•	Financial procedures related to the policies of the organization

•	Clean claims

•	Financial procedures related to the organization- cash flow

•	Billing policy and procedures

•	Protecting patients' privacy

•	Accounting and bookkeeping procedures and processes

•	Office procedures for various forms of documentation (release of 
information, electronic health record)

•	Health Insurance Portability and Accountability Act (HIPAA) rules and 
regulations

•	HIPAA forms

•	Advance directives

•	Medical record responsibilities

•	Obtaining patient demographics and insurance information

•	Receive, triage, and route phone calls

•	Review records for medical necessity

•	Release of information guidelines
 
Part 2 Tasks (Week 5)
 
Risk Management
 
In this assignment, you will add a final section to your training manual that 
will be utilized for training new employees (CMAAs) who join the clinic.
 
As a CMAA in a clinic, you are responsible for ensuring that job performance 
is in compliance with regulatory agency guidelines. There are many areas of 
compliance that a CMAA must be familiar with: financial risk, local and state 
regulations, Occupational Safety and Health Administration (OSHA), transmission 
and release of information, HIPAA guidelines, patient care procedures, and 
prevention of medical errors. For this part of the assignment, you will add the 
following topics to your training manual:

•	Identify and discuss 3 compliance risks.
 
•	Indicate the consequences of not meeting these requirements. 
o	Add a conclusion that should include the guidelines or policies that should 
have been followed to prevent this infraction.