the single-channel drive-up bank teller operation 

Use the single-channel drive-up bank teller operation referred to in Problems 1 and 2 to
determine the following operating characteristics for the system:
a. The probability that no customers are in the system
b. The average number of customers waiting
c. The average number of customers in the system
d. The average time a customer spends waiting
e. The average time a customer spends in the system
f. The probability that arriving customers will have to wait for service

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