BUS 445 WEEK 2

Grade Details - All Questions
Question 1.	Question :	Which of the following is TRUE?

 	

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Question 2.	Question :	Leading customer-oriented practices of successful companies include all of the following EXCEPT:

 	
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Question 3.	Question :	_____ can be measured by the net present value of the customer.

 	



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Question 4.	Question :	A graphical representation of a process sequence is known as:

 	



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Question 5.	Question :	The employees of a manufacturing company who bill customers are involved in a (n) _____ for this manufacturing company.

 	

 			  


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Question 6.	Question :	Likert scales allow customers to express their degree of opinion.

 	

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Question 7.	Question :	_____ force an organization to think in a radically different way, and to encourage major improvements as well as incremental ones.

 	
 			

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Question 8.	Question :	Support processes generally do not directly add value to products and services.

 	
				

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Question 9.	Question :	Rapid changeover from one product to another, rapid response to changing demands, or the ability to produce a wide range of customized services are all examples of:

 	



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Question 10.	Question :	A successful kaizen program within a company requires all of the following EXCEPT:

 		 	

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