INF 336 Week 3 Quiz | Assignment Help | Ashford University
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- 26 Aug 2020
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INF 336 Week 3 Quiz | Assignment Help | Ashford University
Question 1
Upper (UCL) and lower
control limits (LCL):
o
are set by design engineers to a
specific product specification.
o
are dependent on a specific process.
o
set by a machine operator based on the
daily production requirements.
o
require operator action when the process
is outside normal operating range.
o
are a critical factor in the success of
a TQM program.
Question 2
One type of formal
service quality evaluation process measures the gap between service
expectations along defined dimensions and the perceptions of actual service
performance.
o
True
o
False
Question 3
The purpose of
identifying the function of an item to be required is:
o
to provide the mathematics for a
suitable inspection program.
o
to assist in the determination of what
represents acceptable value.
o
to avoid having to purchase a branded
item.
o
to avoid substitution.
o
to avoid engineering-purchasing
arguments.
Question 4
A process is capable
when:
o
the supplier can predict the future
distributions about the mean.
o
common causes are eliminated through process
change.
o
it averages a set number of standard
deviations within the specifications.
o
it produces the same exact result each
time the activity is performed.
o
random causes are detected by
statistical process controls and eliminated.
Question 5
Standardization:
o
means agreement on definite sizes,
design, and quality.
o
is essentially a marketing and sales
concept.
o
is a reduction in the number of sizes
and designs.
o
is a selective and commercial problem.
o
is an attempt to concentrate production
on the most important sizes.
Question 6
It is unreasonable to
expect a supplier to both improve quality and lower costs.
o
True
o
False
Question 7
Determination of the
“best buy” is based on:
o
Technical considerations.
o
Quality issues.
o
A balance between price and quality.
o
An individual buyer’s perceptions.
o
a balance of requirements of marketing,
engineering, operations, and supply
Question 8
Buying capital
equipment differs from other types of purchases because determination of final
cost includes estimates over the life of the equipment.
o
True
o
False
Question 9
Total quality
management (TQM) is a philosophy and system of management focused on long-term
success through customer satisfaction.
o
True
o
False
Question 10
MRO stands for
Maintenance, Resale, and Operating Supplies.
o True
o False
USA 
India