Managers rely heavily on oral communication

Managers rely heavily on oral communication

Why do managers rely heavily on oral communication?

To avoid inconsistencies between oral communication and nonverbal communication

To check for understanding and get immediate feedback

To convey messages in a clear, concise and accurate manner

To ensure the work will be completed as instructed

·         To check for understanding and get immediate feedback

Which type of communication may be related to someone's physical appearance?

Nonverbal communication

Public communication

Interpersonal communication

Mass communication

·         Nonverbal communication

All of the following are types of communication successful managers use EXCEPT:

Interpersonal communication

Oral communication

Written communication

Nonverbal communication

Tactile communication

·         Tactile communication

Why is interpersonal communication considered to be minimally restricted?

It is is often used without consideration and social restrictions

Individuals engaged in it share some level of familiarity with each other

It usually takes place in large groups where there are no social restrictions

Individuals engaged in it are usually very reserved and introverted

·         Individuals engaged in it share some level of familiarity with each other

How does written communication provide immediacy and economical feasibility?

Written messages are more organized and accurate.

Messages are communicated quickly and with no travel expenses.

Written communication provides a formal record of messages.

Written communication allows for reflection and correctness.

·         Messages are communicated quickly and with no travel expenses.

If you walk away and feel both heard and understood, that is an example that the other person was

not listening to you

selectively listening to you

passively listening to you

actively listening to you

·         actively listening to you

Active listening is not only used in the therapeutic setting, it is an essential component of

effective communication
All answers are correct
good relationships
engaging with others

·         All answers are correct

araphrasing, summarizing, and questioning/clarifying are all examples of

active listening techniques
selective listening techniques
passive listening techniques
inactive listening techniques

·         active listening techniques

Active listening comes from the person centered therapy of

Sigmund Freud
Abraham Maslow
Carl Rogers
Carl Jung

·         Carl Rogers

Paraphsasing is to

restate what has been said word for word

restate what has been said in a paragraph

restate what has been said and make corrections based on your own opinion

restate what has been said

·         restate what has been said