Employee Training to Meet the Organization's Specific Needs

employee training to meet the organization's specific needs

Terms in this set (52)

When a company designs a program to help employees gain knowledge, skills, abilities, and behaviors that will help them succeed at work, it is called _____.

 

·         Job training

 

Using a process called _____, a company's human resources department provides employee training to meet the organization's specific needs.

 

·         instructional design

 

Which of the following conditions might lead an organization to conduct a needs assessment?

 

·         employees lack basic skills

 

The first step in a needs assessment is typically _____ analysis.

 

·         Organization

 

Carla is trying to decide if Gina is ready for training on the new product line. What questions associated with a person analysis should Carla consider when making this decision?

 

·         -Does Gina need training?
- Is Gina performing her job poorly because she doesn't fully understand her duties?
- Is Gina ready for training?

 

After he was hired, Phillip went to Atlanta for a week to learn about the software his company used that would be vital to his new position. The information Phillip learned in Atlanta is a component of _____.

 

·         Training

 

Identifying the information, job skills, and behavior that employees need to learn is called _____ analysis.

 

·         Task

 

Which of the following is the first stage in the instructional design process?

Identifying what the employer needs workers to learn

In a needs assessment, all of the following are evaluated except _____.

 

·         financial costs

 

What are the two components that make up readiness for training?

 

·         Positive work environment
Employee characteristics

 

Which of the following is NOT part of an organization analysis?

·        
Evaluating job tasks

Identifying resources that could be used for training
Determining management's support for training activities
Reviewing the organization's strategie

Evaluating job tasks

Workers learn more from training programs when they _____.

 

·         have a strong desire to learn

The task of assessing each worker's needs and readiness for training is called _____.

 

·         a person analysis

·          

When considering the work environment, which of the following terms refers to the way an organization's people encourage training?

 

·         Social support

 

After the company installed a new phone system, Robert asked employees to complete a questionnaire. The responses provided Robert with insight into which areas of the new system employees needed more information about. This example demonstrates the idea of

_____.

·         task analysis

 

Training is most effective when employees _____.

 

·         understand what the training is intended to accomplish

 

For training to succeed, the employee must be willing and capable of learning, and the organization must enable and encourage learning. This concept is known as _____ training.

 

·         readiness for

 

When shopping for a training service, organizations often send several vendors a _____.

 

·         request for proposal

 

Paul is looking to hire a worker who can use logic to solve problems because such a person would be capable of handling the training course associated with the job. Paul is concerned with the worker's _____ ability.

 

·         Cognitive

 

Why is it important to make sure that the content of a training program matches the company's objectives?

 

·         -it is a waste of money to choose a training course that does not teach the employees what the company needs them to learn
-employees will learn more from a course that is helpfuland meaningful to them

Which of the following is NOT considered a situational constraint on training's effectiveness?

 

·         Opportunities to use the new skills

 

What is the most popular method of teaching employees?

 

·         Classroom training

 

Which of the following is NOT included in an effective training objective?

 

·         Course objectives that are generic in nature

 

During a training session, Cheryl stood in front of the seven employees and lectured about the new software. What type of training method does this demonstrate?

 

·         Classroom instruction

 

Which of the following is true of computer-based training?

 

·         It usually costs less than classroom training.

 

Which of the following refers to training methods in which a person with job experience and skill guides trainees in practicing job skills at the workplace?

 

·         on- the- job training

 

The three basic types of training methods are presentation, hands-on, and _____ methods.

group - building

Which work-study method of learning involves both classroom instruction and on-the-job training under the supervision of a certified tradesperson at a work site?

 

·         Apprenticeship

 

Which training method presents real-life scenarios to trainees in order to give them the opportunity to make the kind of decisions they would make on the job?

 

·         Simulation

 

Computer-based training provides companies with _____.

 

·         flexible scheduling of training sessions

 

Which of the following are considered forms of on-the-job training?

 

·         Apprenticeships
Internships

 

Anita wants to be an electrician. For her training, she participates in classroom work and works alongside a certified electrician three days each week. Her training will take up to three years to complete. What type of training program is Anita in?

 

·         Apprenticeship

 

A situation is described in detail and then students discuss it. This training method is called _____.

 

·         a case study

 

It has been shown that one of the most effective ways to teach interpersonal skills is through the use of ______.

 

·         behavior modelling

 

A training method that represents a real-life situation, with trainees making decisions resulting in outcomes that mirror what would happen on the job, is known as a(n) .____________

 

·         Simulation

 

In which type of training program do participants study basic concepts and then role-play behaviors associated with the concept to connect it with real-life situations?

 

·         Experiential program

 

Surgical teams must monitor the equipment in the surgical room along with the environment of the room and communicate this information to other members of the team to make the best decisions regarding patient care. Which of the following forms of training would be most effective in ensuring the best team performance?

 

·         Coordination training

 

`During a training session, attendees receive a detailed report describing a situation in which four employees were thought to be funneling money into their own private accounts. The trainees are asked to analyze the situation and come up with ways they would handle this problem. The detailed description they were provided is called a _____.

 

·         case study

 

Garrett enjoyed the training program he was involved in because it gave his team a chance to analyze an actual problem the company was facing, come up with solutions, and present these solutions to the board of directors. This is an example of training known as _____.

 

·         action learning

 

A human resources team decides the best way to train the customer service staff in how to communicate with the warehouse team is to first discuss the proper communication tools and then show a video in which a customer service person speaks with a warehouse manager. At the end of the session, the trainees role-play what they have learned. This training scenario is an example of _____.

 

·         behavior modelling

 

Which of the following training methods best encourage learning? Check all that apply.

 

·         Explain the goals of the training course.
Show employees how the training applies to their actual jobs.
Communicate information in a way that will be remembered.

 

Which of the following are true of effective experiential training programs?

 

·         Trainees should feel outside of their comfort zone.
The programs should relate to a specific business problem.

 

Coordination training is used when training _____.

 

·         Teams

 

On-the-job use of information, skills, and behaviors learned in training is called _____.

 

·         transfer of training

 

Which of the following is NOT considered a positive training outcome?

 

·         Limited return on the company's training investment

 

Employees are more apt to learn when job training is closely related to _____.

 

·         the jobs they currently hold

 

What elements must be in place for an employee to succeed in transfer of training?

 

·         Social support

·        
Technical support

 

Infrequent opportunities to perform training-related tasks indicate that the organization needs to _____.

 

·         conduct further needs assessment

 

Onboarding is a method of helping new employees _____.

 

·         become fully involved in the organization
become productive members of the organization
learn more about company culture and its products or services

 

Diversity training programs typically focus on attitude awareness or _____.

 

·         change in employee behaviours

 

Training that shows new employees how to to do their jobs, become familiar with the company and its history, and establish professional acquaintances on the job is called _____.

 

·         Orientation

 

Organizations offer diversity training in response to market forces and _____.

 

·         Equal Employment Opportunity laws