BUS 350 Week 7 Quiz

BUS 350 Week 7 Quiz | Mercer University  

Question 1

Enterprise software is built around thousands of predefined business processes that reflect:  

·         the firm's culture.  

·         cutting edge workflow analyses.  

·         government regulations.  

·         industry benchmarks.   

·         best practices.

 

 Question 2

Which of the following enables a company to tailor a particular aspect of enterprise software to the way a company does business?  

·         Groupware  

·         Configuration tables    

·         Middleware  

·         Data dictionaries  

·         Web services

 

 Question 3

Extensive customization of enterprise software reduces the overall cost of implementation.  

·         True  

·         False

 

 Question 4

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a(n):  

·         information system.  

·         distribution channel.   

·         supply chain.  

·         value chain.

·         marketing channel.

·          

Question 5

Distribution and delivery of products to retailers is part of the:  

·         midstream portion of the supply chain.  

·         supplier's internal supply chain.  

·         external supply chain.    

·         downstream portion of the supply chain.  

·         upstream portion of the supply chain.

 

 Question 6

A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a _______ strategy.  

·         frictionless  

·         bullwhip  

·         safety stock    

·         just-in-time  

·         streamlined

 

 Question 7

Customer relationship management systems typically provide software and online tools for sales, customer service, and:  

·         human resources.  

·         advertising.  

·         public relations. 

·         marketing. 

·         account management.

 

 Question 8

Selling a customer with a checking account a home improvement loan is an example of:

·         cross-selling.  

·         operational CRM. 

·         sales force automation. 

·         cross-channel promotions.

·         direct marketing.

·          

Question 9

CRM software can help organizations identify high-value customers for preferential treatments.  

·         True 

·         False

 

Question 10

Enterprise systems do not require fundamental changes in the way the business operates.  

·         True  

·         False