HCA 438 Week 2 Discussion 1 | Southwestern College

HCA 438 Week 2 Discussion 1 | Southwestern College

Unit 2 Discussion 1

Prompt:
Please discuss the following:

·         What are the benefits of using patient satisfaction data to improve quality?

·         As the CEO of an organization, which measures would you be monitoring more closely and why?

o    What tools would you use?

§  Would this vary according to setting type, i.e. hospitals versus outpatient facilities?

                As a Quaity Manager-what measures would you be monitoring?

                Compare and contrast CEO and Quality Manager data and quality improvement initiatives.

Participation Requirements:

Original discussion forum posts:

·         Create a thread for your original post identified with your name.

·         Prepare a quality, substantive post that addresses the objectives of the discussion forum and the expectations set forth in the grading rubric

·         Include supportive evidence; such as direct applicable experience and expert sources.


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