BUSNOB371 Week 8 Quiz

BUSNOB371 Week 8 Quiz | Mohawk College

 OB 371 Quiz 6 for Week 8

Question 1

Terrance is reviewing his company’s policy on environmental responsibility in preparation for a meeting. He is engaging in ________ a message.

Group of answer choices  

·         filtering  

·         decoding  

·         encoding  

·         forcing

 

Question 2

Whenever Riley is at a meeting, he feels stress because he fears being asked a question and having to respond to it in front of the group. Riley is experiencing  

·         selective perception.  

·         communication apprehension.  

·         filtering.  

·         defensiveness.

 

Question 3

Organizational boundaries have become less important as a result of   

·         electronic communication.  

·         email.  

·         multiculturalism in Canada.  

·         jargon.  

·         globalization.

 

Question 4

 “What is communicated” is the actual physical product originating from the source encoding. This is called    

·         the channel.  

·         jargon.  

·         the feedback loop. 

·         the message.  

·         the medium.

 

Question 5

Steve is a good listener, but sometimes he feels overwhelmed and can’t remember anything when too much information comes at him at the same time. Steve is experiencing    

·         communication apprehension.  

·         information overload.  

·         selective perception.  

·         filtering.  

·         emotions

·         Excellent work!

 

Question 6

Face-to-face communication  

·         scores highest in terms of channel richness.  

·         provides the poorest quality of information and meaning.  

·         offers minimal information cues.  

·         provides for a minimum amount of information to be transmitted.  

 

Question 7

Monty has often been accused by his boss of only remembering what he wants to remember according to what he finds interesting. This is known as

·         communication apprehension.  

·         filtering.  

·         emotions.  

·         communication overload.

 

Question 8

Samir has to lay off a long-term employee as a result of the downturn in the economy. Which communication channel would be most appropriate to deliver this message?    

·         email  

·         memo  

·         face-to-face  

·         telephone 

·         instant messaging

 

Question 9

The conflict-handling strategy that represents the mid-range on both assertiveness and cooperativeness is    

·         forcing.  

·         problem solving.  

·         avoiding.  

·         compromising.  

·         yielding.

 

Question 10

Messages conveyed through body movements, the intonations or emphasis we give to words, and the physical distance between the sender and receiver are all referred to as    

·         reflex.  

·         nonverbal communication.  

·         proxemics.  

·         informal communication.  

·         kinesics.