ORG 304 Week 5 Quiz

ORG 304 Week 5 Quiz | Wilmington University

Question 1

Conflict occurs whenever    

·         you are experiencing stress.  

·         two sets of demands are incompatible.    

·         you deal with coworkers.  

·         your job is demanding.

Question 2

Sam and Muriel argue over who gets to use the new company car. Their conflict is best classified as  

·         differences in goals.  

·         personal differences.   

·         competition over limited resources.  

·         conflict-prone job duties.

Question 3

An important company initiative for helping employees reduce work-life conflict is to offer

·         anger-management training. 

·         company-sponsored medical insurance.  

·         early retirement with severance pay.    

·         flexible working hours.

Question 4

A manager who says to a group member, "Are you going to be stupid for the rest of your life?" is most likely engaging in  

·         competition over limited resources.    

·         win-win conflict resolution.

·         negotiating.

·         bullying.

Question 5

An example of cross-generational conflict would be when

·         a younger and older worker are in dispute over the effectiveness of texting.

·         two younger workers argue about the importance of experience for job performance.

·         two older workers argue about the importance of youth for creative thinking.

·         a younger worker fires an older worker.

Question 6

Imagine yourself as the sales manager for a company that sells corporate jets. A major customer complains that a recently purchased jet makes too much noise at high altitudes. To stop the conflict surrounding the complaint, you offer to send the customer a check for $10,000 as compensation for the problem. Which style of conflict management did you use?    

·         competitive 

·         collaborative  

·         accommodative 

·         sharing

Question 7

The method of identifying the true source of conflict and resolving it systematically is called,  

·         frame the outcome in positive terms.  

·         disarm the opposition.  

·         confrontation and problem solving.

·         begin with a plausible offer, but allow room for negotiation.

Question 8

A police officer says to you, "I've pulled you over because you've been driving ten miles per hour beyond the speed limit." Following the principle of disarm the opposition, you should respond in this manner:  

·         "Officer, there's been some mistake."  

·         "Would it be possible for me to pay my fine in cash?"  

·         "You must have been speeding in order to catch me."  

·         "You're right, I was speeding."

Question 9

Jud is involved in conflict within his work group. A useful question for him to reframe the situation would be   

·         "Why am I forced to work with fools?"  

·         "Am I sure what my coworker is saying?"

·         "Why has life dealt me such a terrible hand?"  

·         "How do I get even?"

Question 10

Sexual harassment is said to be an expression of power because  

·         showing pornography in the workplace is usually done by powerful executives.

·         the harasser often has more formal power than the person harassed. 

·         sexual harassers are usually physically strong people. 

·         the harassed person often feels powerful for being a victim.