ORG 304 Week 2 Quiz

ORG 304 Week 2 Quiz | Wilmington University

Question 1  

A major purpose of feedback in interpersonal communication is to  

·         know whether a message has been received and understood.

·         prevent noise from taking place.

·         make the sender appear more impressive.

·         size up the climate for communication.

 

Question 2

The purpose of nonverbal communication is to

·         convey the feeling behind the message.

·         clarify the spoken word.

·         repeat the spoken word. 

·         prevent the spoken word from being interpreted too literally.

 

Question 3

A study of over 100 speeches given by business executives indicated that, in terms of impact, the sound of the speaker's voice    

·         had one-half the impact of the content of the message.

·         had twice the impact of the content of the message.

·         was irrelevant so long as it was not squeaky or too low.

·         was a determining factor in terms of whether the raters would even listen to the message.

 

Question 4

Supervisor Barney often consults his iPhone while coaching people in his department. Most employees are likely to think that Barney  

·         cares about them enough to electronically record their conversation.

·         is on the fast track to the executive suite.

·         dislikes being a supervisor.

·         does not think they are very important.

 

Question 5

Which one of the following characteristics of a message is the least likely to encounter barriers?

  

·         factual  

·         complex

·         emotionally arousing 

·         clashes with the receiver's mental set

 

Question 6

Defensive communication often occurs because the receiver is attempting to    

·         create communication barriers.    

·         confuse the sender.    

·         impress the sender.

·         protect his or her self-esteem.

 

Question 7

Your manager discusses your job performance with you. She says, "Could you summarize for me what I've told you?" Your manager is attempting to overcome communication barriers by the method of 

·         appealing to human motivation.  

·         being a positive person.

·         asking for feedback.   

·         using multiple channels.

 

Question 8

A major challenge in developing good listening skills is that  

·         most people speak more quickly than most people process information.

·         most people process information more quickly than most people speak.

·         too many people compete with each other to be good listeners.

·         listening is discouraged in many jobs involving people contact.

 

Question 9

A recommended technique for dealing with a stressful conversation is to  

·         use intimidation tactics during the conversation.

·         hold the conversation on Monday.

·         rehearse in advance what you intend to say.

Question 10

When two people metacommunicate, they

·         misinterpret what each other is saying.  

·         agree to disagree. 

·         agree to agree.  

·         communicate about how they are communicating.

 

Question 11

A communication style difference noted between men and women is that men are more likely to

·         use conversation for rapport building.

·         want empathy more than solutions.

·         use talk to display knowledge and skill.

·         compliment the work of a coworker.

 

Question 12

A communication style difference noted between men and women is that women are more likely to    

·         talk out solutions to problems with another person.

·         want solutions rather than empathy when talking about problems.

·         be directive in conversation.  

·         be critical of the work of coworkers.

 

Question 13

A point of etiquette to keep in mind when sending e-mail is that  

·         rules of etiquette do not apply to e-mail.

·         the way in which you send a message tells something about you.

·         using line justification is a heavy insult.

·         salutations such as "Dear ________" are now regarded as poor etiquette.

 

Question 14

Rafael sends an e-mail insulting the CEO to a coworker in another department. The message is now the property of    

·         Rafael.

·         the recipient.

·         the CEO. 

·         the company.

 

Question 15

Louise has some very bad news to deliver to a work associate, so she should  

·         send an e-mail with a black border.

·         deliver the message in person.

·         use an emoticon symbolizing a frown in her e-mail.

·         send him or her an instant message with an urgent tag.

 

Question 16

A major human relations problem noted with multitasking is that it often

·         creates a strong bond between the receiver and sender of the message.

·         creates an ethical problem for the receiver and sender of the message. 

·         trivializes the person with whom the multitasking person is dealing. 

·         over-inflates the ego of the person with whom the multitasking person is dealing.

 

Question 17

With respect to the harassment of coworkers, information technology has

·         made the process much more difficult.

·         facilitated the process.

·         made harassment a violation of the law.

·         lessened the opportunities for harassment.

 

Question 18

Using a laptop computer during a business meeting is likely to reflect good interpersonal skill when

·         the laptop is used to access information relevant to the meeting.

·         the user places the laptop under the conference table.

·         a PowerPoint presentation is going on.

·         other meeting participants are doing the same thing.

 

Question 19

A major communication problem associated with telecommuting is that such work  

·         often lacks a solid human connection.

·         most telecommuters are unlikely to respond to most e-mail. 

·         provides limited opportunities for phone conversations.

·         results in excessive face-to-face interactions with coworkers.

 

Question 20

A major human relations challenge in using presentation technology is to 

·         find one good joke to fit each slide.

·         maintain a human presence while still making effective use of the technology.

·         get the projector to work without swearing.

·         gain acceptance for the idea of presentation technology.