Devry University Week 3 Assignment

Devry University Week 3 Assignment | Devry University

Week 3: Case Study

Select one of the following cases.

1.    Quality at Ritz-Carlton Hotel Company (p. 242 and Pearson Video Library under the Introduction & Resources area)

2.    Green Manufacturing and Sustainability at Frito-Lay (pp. 209–210 and Pearson Video Library under the Introduction & Resources area)

Case Study 1 Questions

1.    In what ways could the Ritz-Carlton monitor its success in achieving quality?

2.    Why might it cost the Ritz-Carlton less to do things right the first time?

3.    What are some nonfinancial measures of customer satisfaction that might be used by the Ritz-Carlton?

4.    How could control charts, Pareto diagrams, and cause-and-effect diagrams be used to identify quality problems at a hotel?

5.    Many companies say that their goal is to provide quality products and services. What actions might you expect from a company that intends quality to be more than a slogan or buzzword?

Case Study 2 Questions

1.    What are the sources of pressure on a firm such as Frito-Lay to reduce its environmental footprint?

2.    Identify the specific techniques that Frito-Lay is using to become a green manufacturer.

3.    Select another company and compare its green policies to those of Frito-Lay.

The specifications for these case studies and the grading rubric can found in the Case Study section in the Introduction & Resources area.

Don't forget to submit your assignment.