Implementation and Review Activity Assessment

Implementation and Review Activity Assessment 

Report Assessment - Task 1

1.       The people who hold key positions of authority in the organisation and their responsibilities. 

2.       Locate the organisational policies and procedures that relate to consultation and communication. Identify the roles involved in supporting and encouraging input into the policy development process.

3.       Identify any three (3) current approaches to designing assessment instruments and organisational strategies.

4.       Identify any continuous improvement processes linked to the learning strategy (if any). If there are none, identify at any two (2) that you could use for this purpose.

5.       Briefly describe how strategies have been implemented in the past and how they have impacted the organisation. Have they met their goals?

6.       List the documentation you will need to either use or develop tools for your learning strategy.

7.       Identify any two (2) types of evaluation strategies that could be used for these purposes. 

8.       Describe the organisational learning theory.

9.       Outline the quality management compliance requirements for organisational learning.

10.   List any three (3) international e-learning compliance regimes. 

11.   List any two (2) authority compliance requirements and obligations of your organisation. 

12.   Identify any four (4) legislation, codes of practice and national standards that apply to the job roles within your organisation. 

13.   Briefly describe the technology and systems you will need to implement and design for your learning strategy.

14.   Identify and review the methods that you would use to deploy new policies and procedures relating to organisational learning. 

15.   Identify how organisational learning can impact the organisation’s competitiveness.

Case Study Assessment - Task 2

L&D STRATEGY – BAYSIDE CALL CENTRE

Table Of Contents

1.       Executive Summary

2.       Mission Statement and Objectives

3.       The Strategy

§  Section 1 -Introduction

§  Section 2 - Identifying Learning and Development Needs

§  Section 3 -Addressing Learning And Development Needs

§  Section 4 -Implementation

1.     Executive Summary

2.     Mission Statement and Objectives

3.     The Strategy

SECTION 1 -Introduction

1.       Introduction 

2.       Current environment 

3.       Purpose of the L&D Strategy 

4.       Audience 

5.       Key Drivers 

6.       Commitment about Learning and Development 

7.       Underlying Principles 

SECTION 2 -Identifying Learning and Development Needs

1.       Identifying L&D Needs 

2.       Training Plans

SECTION 3 -Addressing Learning and Development Needs

1.       Strategies 

2.       Value for Money 

3.       Evaluation 

SECTION 4 -Implementation

1.       Roles and Responsibilities 

2.       Objectives, Actions and Indicators 

3.       Approval and Roll-out

Implementation and Review Activity Assessment - Task 3

1.       Validate your assessment methods and tools. Answers to these questions should be included in the assessment.

a.       Did they meet they required goals of the training?

b.      Did they meet the organisational needs?

c.       Was the method of presentation suitable for the needs of the learners? 

2.       Check your policies and procedures to ensure they are compliant, relevant, effective and to determine if changes are required due to identified gaps. Please provide a copy of the evaluation and any identified gaps. 

3.       Evaluate the strategic outcomes attained through the learning strategy. If any changes are required and goals were not met, changes should be made to the organisational policies and procedures to reflect the changes. 

4.       In order to review Bayside Call Centre’s learning and development you should develop policies and procedures that assist you to liaise with educators, learners and others on the processes used to monitor how well strategies and resources achieve the learning targets. These policies and procedures should be included in the assessment. These policies and procedures may include:

a.       Surveys

b.      Audits

c.       Methods for gathering feedback

d.      Plans for consistent reviews

e.      How to incorporate changes into learning and development strategies and practices

f.        When and how often, modifications are required to learning strategies and resources (continual improvement strategy) 

5.       Finally, when all the above steps have been competed, you are required to improve the learning and development strategy, incorporating all your findings. You should ensure you provide the original strategy along with the new and improved one. To do this you will need to:

a.       Look at all the feedback and information you have gathered

b.      Look at the resources, including human resources used throughout the process and identify performance levels

c.       Develop and plan for future improvements. This plan must be in the form of recommendations and should be submitted for assessment.

complete case study is attached below