HOSP 100 Week 1 Quiz

HOSP 100 Week 1 Quiz | American Public University System

Question 1 of 12

Work force diversity in the hospitality industry refers to

•A. the shortage of skilled as opposed to unskilled jobs.

•  B. the presence of more minority workers and women in the work force. (correct)

•  C. the widely different availability of labor in different markets.

•    D. the extreme variations in pay scale related to skill.

Question 2 of 12

The basic work of managers in the hospitality industry calls for

•               

A. making the guest welcome, making the operation run correctly, and keeping control of operating costs. (correct)

•              

B. leadership, good attitude, and commitment to work.

•              

C. offering liberality and good will, running a tight ship, and keeping prices in line.

•              

D. being able to perform each job in the organization and make a profit.

Question 3 of 12

The hospitality industry is shaped by:

A. sudden events such as the September 11th attacks.                  

B. some gradual changes such as demographic changes.                

C. social and economic factors.                 

D. consumer expectations related to safety and sustainability.  

Question 4 of 12

In the future, solving labor problems in the food service industry will

•               

A. invariably mean higher food service prices. (correct)

•              

B. mean fewer fringe benefits and reduction of those already in place.

•              

C. mean higher employee turnover.

•              

D. force management to lower wages.

Question 5 of 12

Learning on the job refers strictly to learning the job skills you’re employed to perform.

 True

 False

Question 6 of 12

Match the industry segment with the elements that build the experience of the product for the guest.

A. substance, atmosphere, price, presentation

B. location, surrounding areas, accessibility, initial cost, anticipated overall cost, available services

C. comfort, utility, amenities, convenience, location

D. knowledge, networking, vendors, creativity, organization, budget

1. Hotel                 

2. Travel                

3. Restaurant      

4. Planner

Feedback:The product, the service, is then created through understanding the expectation of the experience and service. This is where value is created. Based on expectation and service, guests determine what they are willing to pay for the product, the experience.

Question 7 of 12

Family composition affects hospitality industry demand and the following has occurred:

•              

A. Empty-nesters have little disposable income because their children have spent it, leaving them with less to spend

•              

B. Single parents eat out more often than the average person because of work pressures

•               

C. Families without children spend more on take-out than groceries.

•              

D. Single-person households’ disposable income is the same regardless of gender and these households tend to spend approximately the same on food service.

Question 8 of 12

The hospitality industry offers excellent opportunities for

•              

A. those studying to be managers.

•               

B. people with various types of interests and capabilities.

•              

C. entrepreneurs.

•              

D. those trained in the kitchen.

Question 9 of 12

What are elements for strategy of job placement identified in the reading?

A. Evaluating an employer

B. Unique perks               

C. Determining job satisfaction                 

D. Professional status                   

E. Length of commute                  

F. Accepting skilled jobs               

Feedback:Though each element could be considered when considering job placement or acceptance, only evaluating an employer, accepting skilled jobs, professional status, and determining job satisfaction are shown in the reading as elements of strategy for job placement.

Question 10 of 12

Factors of supply of concern to the hospitality industry are land, labor, and technology.

 True

 False

Feedback:The three factors of supply related to hospitality are land and its produce, food, and labor.

Question 11 of 12

Identify and briefly explain three factors causing change in the hospitality industry.

Competition, service, value, sustainability, diversity

Model Short Answer:September 11, 2001; polarization in hospitality industry; competition; service differentiation; value consciousness; technology; empowerment; diversity; security; food safety and sanitation; sustainability.

Noted elements need to be briefly explained in related to effect on hospitality.

Feedback:Review Outlook for Hospitality segment starting on page 25.

Question 12 of 12

Define the job-benefit mix. Give aa brief example to illustrate gain.

Job-benefit mix such as hotels overbooking vs. not overbooking.

Model Short Answer:The job-benefit mix makes up the income and knowledge derived from a job. Example should reflect some gain from development of knowledge or skill.