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Unit 2: Assignment

Chapter 3

1. Define management and differentiate between the art and science of management.

2. Describe the major phases in the development of organizational management. Provide examples with your answer.

Chapter 4 – Planning

QUESTIONS

1.    Describe at least three characteristics of effective plans. Evaluate how each of these characteristics impacts the planning process.

2.    What is the difference between a general objective and a functional objective? In what ways is a functional objective characterized?

3.    Describe the essential difference between a policy and a procedure. Provide examples of each.

4.    Quote a single sentence from early in the chapter describing one characteristic that broadly defines planning of all kinds.

 5.  What is the importance of the mission, vision, and values of the typical      

      hospital to its success and operations?

Chapter 5 – Decision Making

QUESTIONS

1.    What kinds of decisions are most likely to be made by first-line supervisors or managers, as opposed to those made by top management?

2.    What should be the primary determinant of the amount of effort and resources going into the making of any particular decision?

3.    The “Pareto Principle” has often been described as the “80/20 Rule.”  Write out an example (a single sentence will do) indicating your understanding of the 80/20 Rule and thus, the Pareto Principle.

4.    List three decision-making analysis tools. For each tool provide an example of the kind of decision making situation in which it might be employed.

5.  What are the barriers to rational choice that impact hospital managers?

6.  According to the text how do bad decisions get made? Provide examples.  

ESSAY

Enumerate all of the steps included in the basic decision-making process and, in your own words, describe what is occurring at each step.  Be certain to include the role of those steps when each may not be fully evident as in programmed or supposedly “automatic” decisions. Also thoroughly explain and evaluate the role of follow-up in the decision-making process.