MGMT 408 Week 3 Assignment Help | Devry University
- Devry University / MGMT 408
- 10 Mar 2021
- Price: $15
- Management Assignment Help / Business Management Assignment Help
MGMT 408 Week 3 Assignment Help | Devry University
Week 3: Homework Mini Case
MINI CASE: Building
Shared Services at RR Communications
The Mini Case can
be found in the IT Strategy textbook for this course in page 156.
Using the Case
Study Template format found in the Files folder, submit your analysis to the
following discussion questions:
1.
List the advantages of a single customer
service center for RR Communications
2.
Devise an implementation strategy that would
guarantee the support of the divisional presidents for the shared customer
service center
3.
Is it possible to achieve an enterprise
vision with a decentralized IT business unit?
4.
What business and IT problems can be caused
by lack of common information and an enterprise IM strategy
5.
What Governance mechanism need to put in
place to ensure common customer data and a shared customer service center? What
Metrics might be useful?
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