XCOM 285 Week 7 Individual Assignment Email Etiquette Quick Reference Guide

XCOM 285 Week 7 Individual Assignment Email Etiquette Quick Reference Guide | University Of Phoenix 

XCOM 285 Week 7 Individual Assignment Email Etiquette Quick Reference Guide

Review:

Effective email communication is essential in business. As email has become the most common communication tool, employees struggle with communicating clearly, with a professional tone, and using email etiquette. You were in the training and development department and have the responsibility to create a quick reference guide for employee training.

Write a 600-800 word reference guide. You must do research and include the following:

Purpose: Explain why email training is necessary for effective communication. Facts are needed from research to support this, such as customer satisfaction and the cost of poor communication.

Overview: Design the guide in a user-friendly format with audience focus, short paragraphs, bullet points, headings and visuals.

Modules: Choose 6-8 objectives specific to effective email communication such as audience focus, formatting, language, organization of messages. Note: The guide should focus on effective business communication in email, not the mechanics of email.

Include instructions along with examples, diagrams, or other exercises to support the objective.

Organize the quick reference tool as a “how to” guide. Use a variety of font size, color, bold, headings, bullet point or number format to include clear steps and in a user-friendly format.

Include at least three credible resources into the paper in addition to the textbook.

In-text citations and reference page must be included following APA formatting guidelines.