CRJ 330 WEEK 3 QUIZ

CRJ 330 WEEK 3 QUIZ
1	What type of communication is generally conducted via conversations and informal notes
a.    Formal communications
b.    Informal communications
c.    Both formal communications and informal communications
d.    Neither formal communications nor informal communications
Hint: chapter 5
SLO3:Delineate the roles and responsibilities of police managers in various situations.
LO3A:Illustrate the communication process, including types of communication
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2.	What negotiating ploy helps negotiations move the other side toward the middle?
a.    Good guy/bad guy
b.    The nibble
c.    Joint problem solving
d.    Power of competition
Hint: chapter 5
SLO3:Delineate the roles and responsibilities of police managers in various situations.
LO3D:Explain how police use negotiations to gain greater compliance
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3.	What occurs when one side makes a ridiculously low offer in an effort to scare the other side into a negotiating position?
a.    Low balling
b.    Splitting the difference
c.    Power of competition
d.    The nibble
Hint: chapter 5
SLO3:Delineate the roles and responsibilities of police managers in various situations.
LO3D:Explain how police use negotiations to gain greater compliance
	1
4.	What perceptual problems are made about communications because of the sender's traits or qualities?
a.    Perceptual problems
b.    Stereotyping
c.    Value judgment
d.    Semantics
Hint: chapter 5
SLO3:Delineate the roles and responsibilities of police managers in various situations.
LO3B:Identify major barriers to effective communication
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5.	Which of the following is an example of conflict that can occur within an agency?
a.    Intrapersonal
b.    Interpersonal
c.    Intergroup
d.    Inter-organizational
e.    All of the choices apply.
Hint: chapter 5
SLO3:Delineate the roles and responsibilities of police managers in various situations.
LO3E:Discuss the nature of organizational and group conflict
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6.	What occurs when both sides recognize the need to identify an acceptable solution?
a.    Good guy/bad guy
b.    The nibble
c.    Joint problem solving
d.    Power of competition
Hint: chapter 5
SLO3:Delineate the roles and responsibilities of police managers in various situations.
LO3D:Explain how police use negotiations to gain greater compliance
	1
7.	Which of the following is key to the pre-negotiation stage?
a.    Understand the issue
b.    Be empathetic and understand the other side's position
c.    Understand all options before sitting down
d.    All of the choices apply.
Hint: chapter 5
SLO3:Delineate the roles and responsibilities of police managers in various situations.
LO3D:Explain how police use negotiations to gain greater compliance
	1
8.	What occurs when a small concession is made in order to facilitate movement on the other side?
a.    Good guy/bad guy
b.    The nibble
c.    Joint problem solving
d.    Power of competition
Hint: chapter 5
SLO3:Delineate the roles and responsibilities of police managers in various situations.
LO3D:Explain how police use negotiations to gain greater compliance
	1
9.	Communication is defined as the process by which the sender—a person, group, or organization—transmits some type of information to another person, group, or organization.
a.    True
b.    False
Hint: chapter 5
SLO3:Delineate the roles and responsibilities of police managers in various situations.
LO3A:Illustrate the communication process, including types of communication
	1
10.	Which of the following is a personal factor of a successful negotiator?
a.    Power
b.    Time
c.    Information
d.    All of the choices apply.
Hint: chapter 5
SLO3:Delineate the roles and responsibilities of police managers in various situations.
LO3D:Explain how police use negotiations to gain greater compliance