PSY 435 Week 4 Individual Assignment Improving Organization Retention Paper

PSY 435 Week 4 Individual Assignment Improving Organization Retention Paper | University Of Phoenix 

PSY 435 Week 4 Individual Assignment Improving Organization Retention Paper



Read the following scenario:
You are an independent consultant who has recently been hired by
JC’s Casino to help improve retention issues concerning the dealers
and housekeepers. Most of the dealers have been leaving the
casino to work at other casinos in the area, even though JC’s
Casino pays better than their local competition. On several exit
interviews, many of the dealers have cited the pit boss, Joe, as
being “toxic, overbearing, evil, and incompetent.” Joe is the casino
owner’s step-son and the HR director, Tom Sneed, is afraid to
confront the owner.
Among the housekeeping staff, there has been an above normal
rate of absenteeism and high turnover of rooms. Many of the
managers who work in accounting, payroll, and other departments
have had to ask their full-time employees to help cover for
housekeeping by cleaning rooms periodically. Because of this
problem, the hotel has had to adjust their check in times from 3 p.m.
(the industry standard) to 6 p.m. Customers have arrived earlier and
the hotel has had to accommodate them by creating a room to hold
luggage. They have also had to hire staff to man the luggage room.
The director of housekeeping, Andrew Keehn, has been working
hard to add more staff but he states “good help is hard to find.” The
housekeeper’s current hourly wage is comparable to other casinos
in the area but because of the staffing shortage, the housekeepers
have to clean more rooms per day than their counterparts. The
casino owner only knows that there are some issues with keeping
the dealers and that some customers were upset because they had
to wait to check in. You have been hired for a quick fix and your
suggestions were needed yesterday.
Write a 1,400- to 1,700-word paper in which you identify each issue
and make recommendations to JC, the casino president, on how to
improve overall retention. What the scenario does not provide, you
can create. Be sure to include the following in your assessment:
• Evaluate at least two work motivation theories and how they can
be applied in order to improve employee recruitment and
retention at JC’s Casino.
• Examine possible occupational stressors that are negatively
influencing recruitment and retention. What improvements
would you suggest to alleviate these stressors?
• Examine the role of job satisfaction and its influence on
retention at the casino. Provide recommendations for improving
job satisfaction of the employees and how that can play a part in
successfully improving retention.
• Discuss counterproductive employee behavior occurring at the
casino. What suggestions would you make to reduce the
counterproductive behavior and increase productive employee
behavior?
Include at least three references.
Format your paper consistent with APA guidelines