BUS 445 Week 5 Final Project | Assignment Help | Ashford University
- ashford university / BUS 445
- 16 Nov 2018
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BUS 445 Week 5 Final Project | Assignment Help | Ashford University
Week 5 Final Paper
Final
Paper
[WLO: 1]
[CLOs: 1, 2, 3, 4, 5]
For your
final paper, pick one of the following departments:
·A
Manufacturing Department producing widgets with an internal production
rejection rate of 2% and a return within warranty period of 5%.
·A Service
Department with complaints from 7% of its customers.
Neither
department has detailed records of what the issues are. In your paper,
recommend a proposed quality improvement plan based on the COPIS model. The
recommendation should include the following:
·Build the
justification for a quality improvement plan.
·Identify
several approaches to customer service and describe one more in depth;
illustrate the relationship between customer loyalty and output satisfaction.
·Design an
output-control and measurement approach to improve process performance.
·Evaluate
different process-improvement and management approaches.
·Justify a
recommended process-improvement approach.
·Develop
an input-measurement and management approach.
·Develop a
supplier-management approach to improve input and supplier quality.
·Propose
your customer-focused recommendations in your summary or conclusion.
You
improvement plan must incorporate at least three scholarly sources in addition
to the course text.
The Final
Paper
·Must be
five to seven double-spaced pages (1,500 - 1,750 words) in length (not
including title and references pages) and formatted according to APA style as
outlined in the Ashford Writing Center’s APA Style (Links to an external
site.)Links to an external site.
·Must
include a separate title page with the following:
o Title of paper
o Student’s name
o Course name and number
o Instructor’s name
o Date submitted
For
further assistance with the formatting and the title page, refer to APA Formatting for Word 2013 (Links
to an external site.)Links to an external site..
·Must
utilize academic voice. See the Academic Voice (Links to an
external site.)Links to an external site. resource for additional guidance.
·Must
include an introduction and conclusion paragraph. Your introduction paragraph
needs to end with a clear thesis statement that indicates the purpose of your
paper.
o For assistance on writing Introductions &
Conclusions (Links to an external site.)Links to an external site. as well as Writing a Thesis Statement (Links
to an external site.)Links to an external site., refer to the Ashford Writing Center resources.
·Must use
at least three scholarly sources in addition to the course text.
o The Scholarly, Peer
Reviewed, and Other Credible Sources (Links to an external site.)Links to
an external site. table
offers additional guidance on appropriate source types. If you have questions
about whether a specific source is appropriate for this assignment, please contact
your instructor. Your instructor has the final say about the appropriateness of
a specific source for a particular assignment.
·Must
document any information used from sources in APA style as outlined in the
Ashford Writing Center’s Citing Within Your
Paper (Links to an external site.)Links to an external site.
·Must
include a separate references page that is formatted according to APA style as
outlined in the Ashford Writing Center. See the Formatting Your
References List (Links to an external site.)Links to an external site. resource in the Ashford Writing Center for
specifications.
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