SRV 340 Week 5 Discussion 2 Assignment Help | Ashford University
- ashford university / SRV 340
- 06 Sep 2018
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SRV 340 Week 5 Discussion 2 Assignment Help | Ashford University
Week 5 - Discussion 2
|
Handling Customer
Complaints |
Although customer complaints are
commonly dreaded, the feedback from the customer can actually give the services
organization an opportunity to improve its quality of services and build
customer loyalty. The manner in which a complaint is handled, however, will
determine whether or not such a positive outcome is achieved. Discuss
what customers want once a complaint has been made, and the steps the services
organization can take to ensure a positive outcome. Illustrate your comments
with a specific example of a complaint that you have made or received (or seen
made or received) and how it was handled. Did it have a positive outcome?
Respond to at least two of your classmates’ postings.
USA 
India