SRV 340 Week 4 Discussion 2 | Assignment Help | Ashford University
- ashford university / SRV 340
- 21 Aug 2018
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SRV 340 Week 4 Discussion 2 | Assignment Help | Ashford University
Week 4 - Discussion 2
|
Managing People |
Since a services organization does not sell a tangible product, the
manner in which the service is delivered becomes critical to the value
perception of the consumer. The person delivering the service is frequently
called the “frontline employee” and experiences unique challenges. Because of
these unique challenges, managing a frontline employee requires specific
activities. Identify a minimum of three specific activities an organization can
implement to manage its valuable frontline employee and determine the
effectiveness of the activities. Respond to at least two of your classmates’
postings.
USA 
India