SRV 340 Week 3 Quiz

SRV 340 Week 3 Quiz | Assignment Help | Ashford University 

Week 3 Quiz

Question 1

1 / 1 pts

The problem of capacity constrained organizations that cannot stockpile services is most commonly found among services that process ____________ and ____________.

Question 2

1 / 1 pts

The line of ____________ divides front-stage activities from backstage activities.

Question 3

1 / 1 pts

Queues represent a symptom of unresolved capacity management problems.

Question 4

1 / 1 pts

Yield analysis forces managers to recognize the opportunity cost of selling capacity for a given date to a customer from one market segment when another might subsequently yield a higher rate.

Question 5

1 / 1 pts

A drawback of service blueprints is that they cannot give managers the opportunity to identify potential fail points in the process where there is a significant risk of things going wrong and diminishing service quality

Question 6

1 / 1 pts

Which of the following may result in allocation to separate queuing areas?

Question 7

1 / 1 pts

Random fluctuations in business are usually caused by factors well within management’s control.

Question 8

1 / 1 pts

The ____________ or ____________ includes both the ____________ and ____________ of a service facility.

Question 9

1 / 1 pts

Which of the following is NOT one of the productive capacity forms in a service context?

Question 10

1 / 1 pts

Processing times for people are typically less variable than objects or things.