SRV 340 Week 2 Quiz

SRV 340 Week 2 Quiz | Assignment Help | Ashford University 

Week 2 Quiz 1

Question 1

1 / 1 pts

The order-taking process should be ____________, ____________, and ____________ so that customers do not waste time and endure unnecessary mental physical effort.

Question 2

1 / 1 pts

Physical logistics services now find themselves competing with telecommunications services.  This is a result of the instantaneous delivery capability of information-based products.

Question 3

1 / 1 pts

A truck stop is a good example of a ____________.

Question 4

1 / 1 pts

A ministore is a single-site service business that involves creating an innovative service factory.

Question 5

1 / 1 pts

Which of the following is NOT one of the four problems for marketers seeking to promote a service’s benefits described by Banwari Mittal?

Question 6

1 / 1 pts

Service marketers need to create a coherent offering in which each element is compatible with the others and all are mutually reinforcing.

Question 7

1 / 1 pts

Which of the following reduces price competition?

Question 8

1 / 1 pts

Which of the following would be classified under generality in intangibility?

Question 9

1 / 1 pts

Core products are always surrounded by the same eight supplementary elements as they evolve.

Question 10

1 / 1 pts

____________ outside peak demand periods poses a serious problem for service industries with ____________, like hotels.