CIS/500 CIS500 CIS 500 WEEK 6 DISCUSSION

CIS 500 WEEK 6 DISCUSSION

Week 6 Discussion

·                   5

Enterprise Systems (20 points)

The executive management team of a medium-sized business wants to be more customer focused in the marketplace. Because you oversee the CRM, you have been assigned to support the newly-created social media marketing plan: 

·         What are the best steps to identify customers and the different ways they use to contact your company? Defend your answer. 

·         Explain to the executive management team how the steps you recommended will be incorporated in the organization’s ERP. 

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