KSB 631 Week 6 Assignment | kogod-school-of-business-american-university
- kogod-school-of-business-american-university / KSB 631
- 01 Dec 2020
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KSB 631 Week 6 Assignment | kogod-school-of-business-american-university
KSB 631 – Process Analysis and Quality Management – HW Week 6
Question-1.
a) What is the flow time of a unit in this production system?
a) What is the average hourly process output (i.e., average throughput rate, measured in units per hour)?
a) What is the average cycle time of the process?
a) Which station is the
bottleneck of the process when only one employee works at each station?
Question-2.
Question-3.
Explain why the introduction of Six Sigma at 3M was blamed for stifling creativity.
Question-4.
a) Illustrate the four
components in the cost of quality for a service of your choice.
b) Select an organization that provide this service of your choice in part a. Explain clearly which approach to service recovery would be most efficient and effective in this organization.
Question-5.
a) A typical word processing
software such as Microsoft Word is loaded with poka-yokes. List three.
b) Are there any other
poka-yokes you wish the software package had?
USA 
India