HTM/100 HTM100 HTM 100 Week 1 Discussion

HTM 100 Week 1 Discussion

"The Hospitality and Tourism Industry" Please respond to the following:
•	The Hospitality and Tourism Industry provides an intangible guest experience. Name three intangible guest experiences in the Hospitality and Tourism Industry and judge how these experiences affect a guest- satisfaction.
•	“Moments of Truth” are very important to the overall guest experience. Describe a time when you had a positive moment of truth as a guest and a negative moment of truth, as well as how the negative experience could have been improved.

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