HTM/150 HTM150 HTM 150 WEEK 8 DISCUSSION 1

HTM 150 WEEK 8 DISCUSSION 1

Week 8 Discussion 1

"Waiting for Service" Please respond to the following:

  • Think about an experience where you have waited in a line or queue for an extended period of time. Discuss your perceptions of the wait in line and how you felt about the wait time.
  • The more value the customer receives or expects from the service, the more patiently the customer will wait. Suggest methods an airline could use to increase a customer’s perception of the value of the service they receive at an airport check-in desk. Provide examples with your response.

 

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