HTM/150 HTM150 HTM 150 WEEK 6 DISCUSSION 1

HTM 150 WEEK 6 DISCUSSION 1

Week 6 Discussion 1

"At the Country Club" Please respond to the following:

  • From the case study, explain why managing information is a challenging issue for hospitality organizations in regard to the three elements of the guest experience: the service product, the service setting, and the delivery system. Give examples with your response.
  • Imagine you have ordered food in a restaurant, and you discover it is undercooked and unappetizing. Provide two examples of how information through a service delivery system could correct these errors efficiently.

 

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