HTM/150 HTM150 HTM 150 WEEK 6 QUIZ 4

HTM 150 WEEK 6 QUIZ 4

  • Question 1
   
 

If “firing” a guest becomes necessary, the organization should

      
   
   
     
  • Question 2
   
 

Co-producing guests do NOT typically serve as

      
   
   
     
  • Question 3
   
 

Which of the following is NOT part of the three-step strategy for managing quasi-employees recommended by Benjamin Schneider and David Bowen?

      
   
   
     
  • Question 4
   
 

Which of the following is the MOST SERIOUS disadvantage of guest co-production for the organization?

      
   
   
     
  • Question 5
   
 

The more ________ guests are regarding the organization, the more qualified they are to provide technical feedback.

      
   
   
     
  • Question 6
   
 

Which of the following is NOT a reason for an organization to use co-production?

      
   
   
     
  • Question 7
   
 

Organizations can also use guest participation as part of a _________ strategy.

      
   
   
     
  • Question 8
   
 

When a guest offers the organization feedback about the service experience, he/she is acting as a

      
   
   
     
  • Question 9
   
 

In most hospitality experiences, a guest will

      
   
   
     
  • Question 10
   
 

A guest can help co-create another guest’s experience by

      
   
   
     

 

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