HTM/150 HTM150 HTM 150 WEEK 3 QUIZ 2

Hospitality organizations have used the concept of theming to

An organization that attempts to increase the revenue-producing space within which it provides guest experiences at the expense of essential but non-revenue-producing space will most likely

The reason organizations use lean versus rich environments when guests have to make decisions is that

According to Carl Sewell, signs serve all the following purposes EXCEPT

As discussed in the textbook, a guest can respond to a service setting in all of these ways EXCEPT

Theming can do all of the following EXCEPT

The environment is important to the guest experience for all the following reasons EXCEPT:

Ambient conditions in the environment would include all of the following EXCEPT

According to the environmental model in the chapter, guests respond to environmental cues in one of two ways:

Theming the guest experience

Mores are

Schein suggests that leaders can use all of the following mechanisms to define the strength of an organization’s culture EXCEPT

A strong culture allows employees to

Walt Disney World refers to employees as cast members because

A professional group known for having a strong culture is

Relating to the outside world refers to how members of the organization

Through what they do, say, and write, culture-driven organizations seek to define all of the following EXCEPT

Culture helps the organization members deal with two issues that all organizations must resolve. These are

The most important influence on any organizational culture is

Guests who ____________ become potent assistants to the managers in monitoring, reinforcing, and shaping employee behavior.