HTM/150 HTM150 HTM 150 WEEK 2 QUIZ 1

HTM 150 WEEK 2 QUIZ 1

  • Question 1
   
 

In the hospitality field, quality and value can be defined only by the

      
   
   
     
  • Question 2
   
 

The service product is

      
   
   
     
  • Question 3
   
 

The moment of truth refers to

      
   
   
     
  • Question 4
   
 

An organization knows it has met guest expectations when

      
   
   
     
  • Question 5
   
 

We have transitioned from a service economy to a/an

      
   
   
     
  • Question 6
   
 

Who defines the quality and value of the hospitality experience?

      
   
   
     
  • Question 7
   
 

The major responsibility for fulfilling the expectations created by the marketing department and by the past experiences of repeat guests lies with the

      
   
   
     
  • Question 8
   
 

The quality of the guest-service experience is defined as

      
   
   
     
  • Question 9
   
 

The challenge of hospitality is best explained as

      
   
   
     
  • Question 10
   
 

The first step in understanding how to manage the guest experience is

      
   
   
     
  • Question 11
   
 

Casual dining restaurants are a good example of

      
   
   
     
  • Question 12
   
 

A good example of a quantitative planning tool is

      
   
   
     
  • Question 13
   
 

Successful yield management is best described as

      
   
   
     
  • Question 14
   
 

A core competency is

      
   
   
     
  • Question 15
   
 

Generation Y consists of those born from

      
   
   
     
  • Question 16
   
 

Qualitative forecasting techniques include all EXCEPT

      
   
   
     
  • Question 17
   
 

Forecasting techniques are based on the idea that

      
   
   
     
  • Question 18
   
 

Which one of the following is NOT a key area in which action plans should be set?

      
   
   
     
  • Question 19
   
 

Once an organization’s service strategy has been defined, it provides the basis ensuring that the customers’ key drivers are addressed by determining all of the following EXCEPT

      
   
   
     
  • Question 20
   
 

The Delphi technique is best used for

      
   
   
     

 

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