HTM/150 HTM150 HTM 150 WEEK 1 DISCUSSION 1
- strayer university / HTM 150
- 07 Nov 2017
- Price: $5
- Other / Other
HTM 150 WEEK 1 DISCUSSION 1
Week 1 Discussion 1
"Definition of Service" Please respond to the following:
- State your personal definition of service, and give an example of a time when you received quality service and an example of when you did not receive quality service. Determine what they could have done to correct the quality of service.
- Hospitality professionals often state that exceeding guest expectations is a significant part of their organization’s mission. Identify three ways to determine guest expectations and how the manager would know when those expectations have been exceeded.
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India