BUS/409 BUS409 BUS 409 WEEK 4 QUIZ 3

If an employee is rated as outstanding on her leadership ability she was probably rated using which appraisal system?

With these errors, supervisors tend to rate employees' performances lower than they would be if compared against objective criteria.

This type of appraisal error takes place when managers rate employee's performance more highly than they should compared with objective criteria.

Who determines the particular objectives in a management by objectives (MBO) appraisal system?

Jack works at an auto dealer as a sales professional. At the beginning of every year, he and his supervisor determine objectives for Jack together, which are tied to corporate objectives. One of the objectives is related to the customer satisfaction. Jack always remains in contact with customers to whom he sold cars even after six months following the sale. His performance appraisal partially depends on the customer satisfaction survey results. What kind of performance appraisal method does this auto dealer use for Jack?

A manager in a company gives higher performance appraisal rating to employees whose children attend the same elementary school as his/her children than employees without any children. What kind of rater error was made by the manager?

A manager expects high levels of performance from a newly hired employee, Ashley, as she graduated from a prestigious Ivy League university. A year later, the manager rates Ashley's job performance higher than her actual performance due to his initial belief. What kind of rater error was made by the manager?

Which evaluation system requires that supervisors compare each employee to every other employee, identifying the better performer in each pair?

This occurs when a rater generalizes good performance behavior in one aspect of the job to all aspects of the job.

Among the various performance appraisal techniques, this appraisal system is the most defensible in court because it is based on actual observable job performance behaviors.

Which two factors should compensation professionals consider before endorsing the use of merit pay systems?

This term is defined as added pay for employees who have reached the maximum of a pay grade and who are unlikely to move into higher grades.

Which of the following is based on the human capital theory?

XYZ Movers, a professional relocation company, has 3-person teams for their moving services. The company asks customers to complete a satisfaction survey regarding their recent move. For an employee's performance appraisal, customer satisfaction surveys are also considered in addition to his/her supervisor and team member ratings. Which of the following best describes this situation?

Which performance appraisal error reflects the tendency to rate every employee at the low end of the rating scale, regardless of actual performance?