Question 1
________ is the process of recognizing a problem or opportunity, evaluating alternative solutions, selecting and implementing an alternative, and assessing the results.
Answer
Strategic planning
SWOT analysis
Decision making
Critical thinking
Question 2
The ________ links employees from different parts of the organization to work together on specific projects.
Answer
Committee organization
Matrix structure
Horizontal authority
Vertical authority
Question 3
In the course of a typical day, managers spend time meeting and talking with people, reading, thinking, and sending text or e-mail messages.
Answer
True
False
Question 4
A ________ is a written explanation of an organization- business intentions and aims.
Answer
Organization statement
Vision statement
Corporate statement
Mission statement
Question 5
________ involves implementing the activities specified by strategic plans.
Answer
Strategic planning
Tactical planning
Operational planning
Contingency planning
Question 6
________ is the process of dividing work activities into units within the organization.
Answer
Compartmentalization
Departmentalization
Decentralization
Operationalization
Question 7
Strategic planning often makes the difference between an organization- success and failure.
Answer
True
False
Question 8
An important outgrowth of democratic leadership in business is the concept of ________, in which employees share authority, responsibility, and decision making with their managers.
Answer
Empowerment
Encouragement
Development
Sponsorship
Question 9
A ________ is a structure that places authority and responsibility jointly in the hands of a group of individuals rather than a single manager.
Answer
Committee organization
Matrix structure
Horizontal authority
Vertical authority
Question 10
________ at every level in the management hierarchy must exercise three basic types of skills: technical, human, and conceptual.
Answer
Managers
Planners
Operators
Directors
Question 11
Management principles and concepts apply to not-for-profit organizations as well as profit-seeking firms.
Answer
True
False
Question 12
The ethical tone that a top management team establishes cannot reap monetary as well as nonmonetary rewards.
Answer
True
False
Question 13
An ________ is a structured group of people working together to achieve common goals.
Answer
Team
Culture
Organization
Management
Question 14
Planning can be divided into the following categories, except:
Answer
Strategic
Complexity
Tactical
Operational
Question 15
A company that does not emphasize centralization retains decision making at the top of the management hierarchy.
True
False
Answer
Question 16
Strategic planning often does not make the difference between an organization- success and failure.
Answer
True
False
Question 17
An organization- ________ is its system of principles, beliefs, and values.
Answer
Business conditions
Corporate culture
Autocratic leadership
Operations
Question 18
________ is the process of achieving organizational objectives through people and other resources.
Answer
Leadership
Mentoring
Professionalism
Management
Question 19
A business begins with a ________, its founder- perception of marketplace needs and the ways a firm can satisfy them.
Answer
Mission
Vision
Concept
Steps
Question 20
________ is guiding and motivating employees to accomplish organizational objectives.
Answer
Directing
Planning
Organizing
Controlling
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