HTM/100 HTM100 HTM 100 WEEK 1 Discussion
- strayer university / HTM 100
- 20 Sep 2017
- Price: $7
- Other / Other
.HTM 100 WEEK 1 Discussion
Week 1 Discussion
"The Hospitality and Tourism Industry (20 points)" Please respond to the following:
- The Hospitality and Tourism Industry provides an intangible guest experience. Name three intangible guest experiences in the Hospitality and Tourism Industry, and judge how these experiences affect a guest’s satisfaction.
- “Moments of Truth” are very important to the overall guest experience. Describe a time when you had a positive moment of truth and a negative moment of truth as a guest. Describe how the negative experience could have been improved.
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