Real estate agency structure and personnel
Identify the various business ownership options and services offered by real estate agencies.
Provide an outline of a typical organisational structure for a real estate agency.
Provide an overview of agency staff roles and responsibilities including administration, agents and agent’s representatives and management.
You must address legislative liabilities and responsibilities (refer to appropriate sections of the relevant Act for your state or territory).
Key agencies and industry bodies
Provide a detailed overview of the following agencies (refer to your own state or territory where required), including any legislative powers they have.
NSW Office of fair trading
Civil and administrative tribunal
Rental Bond Board
Real Estate Institute of NSW (REINSW)
Legislative requirements
Identify the legislation in your state or territory relating to regulation of the real estate industry, including property sales and management.
Identify and document how agencies maintain up-to-date records of legislation and industry codes.
How are amendments to legislation and industry codes tracked and communicated to staff?
Ethical and professional conduct standards
Identify and name the legislation in your state or territory relating to ethics and professional conduct of estate agents and agent’s representatives.
Discuss the objective of the regulations.
What are the obligations contained in this legislation.
Client service standards
Identify and outline strategies for the implementation, monitoring and review of client service standards
Risk management
Identify and outline strategies for identifying and assessing risks.
Provide examples of policies and procedures for minimising and treating risks. How are these procedures monitored and reported on?
USA 
India