1. Overall, what did Julia Woodland do right? What could she have done differently?2. Were the correct people involved in the process? Whom would you have included and why?3. What errors did Woodland make with her own staff? What impact might these errors have had on the success of the implementation? What should have been done?4. Discuss the cultural issues involved in this case. Are there things Julia Woodland should have taken into consideration prior to starting the implementation? Why are they important?5. If you were in Julia Woodland’s position, what would you include in your communication plan for the implementation?6. How can training be used in this case to make the implementation more successful?7. How can the Grant Corporation increase user acceptance of the system?8. Discuss the potential benefits of process reengineering in this implementation. What impact might it have had?9. After the implementation, what steps should the HR department take to ensure proper maintenance and support of the system?10. What can Julia Woodland do now to “get everyone on board” and increase the likelihood that this implementation will be successful?
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