BSBWOR501 A1 Assessment Task 1

Procedure

1. Following on from Assessment Task 1, or using a new real or simulated business environment agreed with your assessor, monitor a new or revised administrative system for usage, security and output.

a. Develop system performance criteria or use already established criteria to monitor performance for a specific period against:

Monitoring LAS – 3months

Eg. create the data Explain what system that you using and

how long? 1month 3months 6months

What area that u monitoring? Usage guideline Manual/Procedure

Have you see any complaint?

b. usage guidelines, such as safe and secure procedures for usage, that can be used as a standard for determining whether users are correctly using the system

c. security guidelines; for example, guidelines or rules for use of passwords or confidentiality agreements

d. KPIs, performance metrics and targets for performance of the system; for example, cost and budget variation, number of reports, number of users, or number of errors.

Table example.

The administration team at Adept Owl uses the following performance scorecard, which includes various targets for documentation output and quality.

2. Use monitoring and research skills to determine the performance of the administrative system and its users, and identify changing needs of the business. Changing needs may include:

Answer underneath

a. a change in the purpose or use of the system

b. a change in user requirements any change?

c. a change in size of the system or expansion of the system to cover new areas you need more system?

d. a change in technology. Upgrade the software

e. Follow any monitoring or recordkeeping procedures that apply. Identify change requirement

3. Prepare a monitoring report containing:

a. the monitoring data; including charts or graphs as appropriate create chart and analyze the data

b. a description of how you followed any relevant procedures; for example, monitoring, privacy, or recordkeeping procedures what strategy that you use

c. an analysis of the monitoring data and research into changing business needs; including an evaluation of at least four options for potential modification of the system or procedures

d. recommendations and supporting evidence for which two of the four modifications would be the best to implement; at least one recommendation should address a changing business need

4. Prepare a communication to current users outlining changes to the system or procedures. Ensure you use communication skills to build support for the improvements.

Acknowledge them when we are communication should reflect in ur email. Teacher will looking for what sort of language and content that put in an email?

5. Prepare an induction plan for new staff reflecting lessons learned from implementation and monitoring of the administrative system. Include in your induction plan:

a. the skills required to perform the relevant administrative task

b. a pathway for learning these skills using an appropriate mode of delivery (such as online or face-to-face delivery) Training session, what sort should be training! Manual that you create on Assessment 1

c. a training session plan, including information on relevant timings and activities for the session; such as an introduction to procedures, practice on procedures, and testing of procedural ability. What need should be done? Practice? Check? Feedback?

6. Submit assessment documentation in accordance with specifications below.

Specifications

You must provide:

a list of performance standards, guidelines or KPIs for the administrative system relevant to determining usage, security or output performance

a monitoring report

a communication to users outlining changes to system or procedures that will affect users

an induction plan

copies of relevant policies and procedures followed to monitor system performance and develop an induction plan; for example, Privacy Policy, Anti-discrimination Policy, Procurement Policy, Training Policy.

Your assessor will be looking for:

communication skills to discuss changes in routines and procedures, and to monitor and define performance objectives or standards

problem solving skills to choose appropriate solutions from a range of possible solutions and modify systems accordingly

research skills to assemble performance evidence and to evaluate information on changing needs

knowledge of organisational policies and procedures relating to specific tasks.

Note:

A1 and A2 match each other

Number of employee change > workload > Effect the system

Create implementation plan is a part of Induction

Leave approved of System (LAS)

Review the system that you develop

What are KPIs

Create charge

Give recommendation

Communicate to staffs (looking for tone that manager should say!)

KPIs performance metrics (Google): explain what is 0-5

Monitoring data prepare for 3months > review the system that you develop

All the troubleshooting system should be..