CIS 436 QUIZ 2

CIS 436 QUIZ 2
Question 1	
A troubleshooter must be able to distinguish between a problem associated with a(an) _____ from a problem associated with a(an) _____.

Question 2
_____ resolves the root cause whereas _____ alleviates the symptoms of the problem.

Question 3	
_____ is the process that leads to the identifying a problem and possibly is resolution.

Question 4	
Which element of diagnosis is typically overlooked in shoot-from-the-hip troubleshooting?

Question 5
Which of the following structured troubleshooting methodologies begins in the middle of the OSI model- stack and moves up or down the OSI stack depending on your findings?


Question 6	
Which of the following structured troubleshooting methodologies compares normally operating network devices or processes against those that are not functioning properly to identify a specific cause of a problem?


Question 7
Which OSI model layer is the starting point for bottom up structured troubleshooting?


Question 8	
Before troubleshooting can begin, the network engineer must _____ a reported problem

Question 9	
A problem should be escalated if _____.


Question 10	
A rollback plan is _____.

Question 11
The final step in resolving a problem is _____.

Question 12
Measurement of a network- normal behavior is referred to as _____.

Question 13	
Which of the following measurements is not considered an element of a baseline?

Question 14
An efficient and effective means of communicating the troubleshooting process for a network outage is to _____.


Question 15	
Change control for network maintenance and repair is a balance among _____.

Question 16
Describe the steps of diagnosing a problem.


Question 17
Identify the sources of information to be analyzed and interpreted in the process of diagnosing a problem.


Computer Science Assignment Help, Computer Science Homework help, Computer Science Study Help, Computer Science Course Help