Assignment 2: Managing Health Care Quality
Due Week 8 and worth 200 points
Imagine that you are a hospital administrator at the Sunlight Hospital in California. The main complaint among the patients is the quality of care. Your job is to understand the state of the hospital, create value, increase efficiency, and turn the facility into a local hospital of choice. Whenever you are making visits in various wards to meet the employees and the patients, you hear how the patients love the hospital, but they would like to see certain improvements in care. The employees seem to be very busy executing their duties and not interacting much with the patients. The hospital board has asked you to compile a report of your findings and suggested strategy for achieving the hospital- current goals.
Note: You may create and / or make all necessary assumptions needed for the completion of this assignment.
Write a four to six (4-6) page paper in which you:
1. Classify five (5) measurements of quality of care in a hospital, and justify the major reasons why you believe these measurements matter to patients in their process of choosing a hospital for emergency or inpatient care.
2. Specify four (4) main features in health care organizations that can be used to design a successful quality improvement plan. Articulate the significant manner in which the specified features can lead to failure or success of quality of care in Sunlight Hospital.
3. Suggest the salient reasons why quality of care would add value to and create a competitive advantage for the Sunlight Hospital. Justify your response.
4. Use four (4) recent (within the last five [5] years) quality academic resources in this assignment. Note: Wikipedia and other websites do not qualify as quality academic resources.
Your assignment must follow these formatting requirements:
• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student- name, the professor- name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
• Propose methodologies that have been proven to increase value in health care delivery systems
• Examine leadership and management frameworks that are most applicable to a certain organization type within the health care industry.
• Craft a strategic plan that leads to a competitive advantage within a certain market.
• Use technology and information resources to research issues in health care management.
• Write clearly and concisely about health care management using proper writing mechanics.
Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric.
Points: 200 Assignment 2: Managing Health Care Quality
Criteria Unacceptable
Below 70% F Fair
70-79% C Proficient
80-89% B Exemplary
90-100% A
1. Classify five (5) measurements of quality of care in a hospital, and justify the major reasons why you believe these measurements matter to patients in their process of choosing a hospital for emergency or inpatient care.
Weight: 25% Did not submit or incompletely classified five (5) measurements of quality of care in a hospital, and did not submit or incompletely justified the major reasons why you believe these measurements matter to patients in their process of choosing a hospital for emergency or inpatient care. Partially classified five (5) measurements of quality of care in a hospital, and partially justified the major reasons why you believe these measurements matter to patients in their process of choosing a hospital for emergency or inpatient care. Satisfactorily classified five (5) measurements of quality of care in a hospital, and satisfactorily justified the major reasons why you believe these measurements matter to patients in their process of choosing a hospital for emergency or inpatient care. Thoroughly classified five (5) measurements of quality of care in a hospital, and thoroughly justified the major reasons why you believe these measurements matter to patients in their process of choosing a hospital for emergency or inpatient care.
2. Specify four (4) main features in health care organizations that can be used to design a successful quality improvement plan. Articulate the significant manner in which the specified features can lead to failure or success of quality of care in Sunlight Hospital.
Weight: 25% Did not submit or incompletely specified four (4) main features in health care organizations that can be used to design a successful quality improvement plan. Did not submit or incompletely articulated the significant manner in which the specified features can lead to failure or success of quality of care in Sunlight Hospital. Partially specified four (4) main features in health care organizations that can be used to design a successful quality improvement plan. Partially articulated the significant manner in which the specified features can lead to failure or success of quality of care in Sunlight Hospital. Satisfactorily specified four (4) main features in health care organizations that can be used to design a successful quality improvement plan. Satisfactorily articulated the significant manner in which the specified features can lead to failure or success of quality of care in Sunlight Hospital. Thoroughly specified four (4) main features in health care organizations that can be used to design a successful quality improvement plan. Thoroughly articulated the significant manner in which the specified features can lead to failure or success of quality of care in Sunlight Hospital.
3. Suggest the salient reasons why quality of care would add value to and create a competitive advantage for the Sunlight Hospital. Justify your response.
Weight: 25% Did not submit or incompletely suggested the salient reasons why quality of care would add value to and create a competitive advantage for the Sunlight Hospital. Did not submit or incompletely justified your response. Partially suggested the salient reasons why quality of care would add value to and create a competitive advantage for the Sunlight Hospital. Partially justified your response. Satisfactorily suggested the salient reasons why quality of care would add value to and create a competitive advantage for the Sunlight Hospital. Satisfactorily justified your response. Thoroughly suggested the salient reasons why quality of care would add value to and create a competitive advantage for the Sunlight Hospital. Thoroughly justified your response.
4. 4 recent (i.e., last five [5] years) references
Weight: 5% No references provided Does not meet the required number of references; some or all references poor quality choices. Meets number of required references; all references high quality choices. Exceeds number of required references; all references high quality choices.
5. Writing Mechanics, Grammar, and Formatting
Weight: 5% Serious and persistent errors in grammar, spelling, punctuation, or formatting. Partially free of errors in grammar, spelling, punctuation, or formatting. Mostly free of errors in grammar, spelling, punctuation, or formatting. Error free or almost error free grammar, spelling, punctuation, or formatting.
6. Appropriate use of APA in-text citations and reference section
Weight: 5% Lack of in-text citations and / or lack of reference section. In-text citations and references are provided, but they are only partially formatted correctly in APA style. Most in-text citations and references are provided, and they are generally formatted correctly in APA style. In-text citations and references are error free or almost error free and consistently formatted correctly in APA style.
7. Information Literacy / Integration of Sources
Weight: 5% Serious errors in the integration of sources, such as intentional or accidental plagiarism, or failure to use in-text citations. Sources are partially integrated using effective techniques of quoting, paraphrasing, and summarizing.
Sources are mostly integrated using effective techniques of quoting, paraphrasing, and summarizing. Sources are consistently integrated using effective techniques of quoting, paraphrasing, and summarizing.
8. Clarity and Coherence of Writing
Weight: 5% Information is confusing to the reader and fails to include reasons and evidence that logically support ideas. Information is partially clear with minimal reasons and evidence that logically support ideas. Information is mostly clear and generally supported with reasons and evidence that logically support ideas.
Information is provided in a clear, coherent, and consistent manner with reasons and evidence that logically support ideas.
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