CIS 500 Q Which of these statements is not part of the purpose of the SACM process
To identify service assets
To manage the changes to your service assets
To control the assets that make up your services
To capture accurate information about service assets
Q: Which of the following manages the relationship between all system components, including incidents, problems, Known Errors, changes, and release?
Technical Service Catalogue
Accreditation body
Business Service Catalogue
Configuration Management Database
Q: Which of these statements about transition planning and support is/are correct?
1. Transition planning and support identifies and manages risks, in accordance with the risk management framework adopted by the organization.
2. Transition planning and support ensures that repeatable processes are adopted by all engaged in the transition.
1 only
2 only
Both
Neither
Q: Which of the following has an objective to ensure the successful roll-out of releases?
Configuration Management
Customer Management
Service Level Management
Release Management
Q: Which of the following are the MAJOR types of Service Asset?
Applications and Infrastructure
Resources and Capabilities
Services and IT Infrastructure
Utility and Managements
Q: Items of information stored in the CMDB relating to a specific Configuration Item (CI) are called __________.
atributes
components
methods
features
Q: Which of the following is NOT a Configuration Management (CI) activity?
It verifies CMDB accuracy.
It plans, designs, and manages Configuration Management Database.
It identifies CIs for entry into CMDB.
It provides updates to CMDB.
Q: Which of these statements best describes a configuration record?
A service asset that needs to be managed in order to deliver an IT service
Any resource or capability that could contribute to the delivery of a service
Categorization of the CIs that make up the services
A set of attributes and relationships about a CI and stored in a configuration management database
Q: Which process performs the Status Accounting function?
IT Financial Management
Incident Management
Configuration Management
Change Management
Q: Which of the following is required when major hardware or new software is installed?
Release Management
Service Level Management
Customer Management
Business Management
Q: Which of the following is accountable for recording relationships between service components?
Service Level Management
Portfolio Management
Incident Management
Service Asset and Configuration Management
Q: Which of the following is NOT a major CI type?
Accommodation
Documentation
Service Software
Purchase Order
Q: Which of the following processes is used to manage the service assets and Configuration Items for supporting other Service Management processes?
Supplier Management process
Configuration Management process
Incident Management process
Problem Management process
Q: Which of the following refers to the implementation of a group of related and compatible Configuration Items in to a batch?
Capacity Management
Incident Management
Release Management
Problem Management
.
Q: The configuration management system (CMS) is composed of four separate layers. Which of these is the correct identification of those layers?
Presentation, knowledge processing, information integration, data
Presentation, configuration item, configuration database, knowledge model
Presentation, knowledge processing, configuration item, configuration database
Presentation, information integration, configuration item, data
Q: The knowledge management process maintains and updates a tool used for knowledge management. What is this system called?
The service knowledge management system
The knowledge base for service management
The service management tool
The service management database
Q: Which of the following CANNOT be stored and handled by a tool?
Knowledge
Wisdom
Information
Data
Q: In which of the following the statuses of changes are recorded?
Definitive Software Library
Known error database
Change Database
Configuration Management Database
Q: Which of the following is included by each configuration item?
Components
Catalogues
Features
Attributes
Q: Which of the following is the configuration of a product or system established at a specific point in time, which captures the structure and details of a configuration?
Configuration file
Configuration item
Configuration tool
Configuration baseline
Q: Which of the following enables the user to take a comprehensive view of changes in the IT sector?
Service Level Management
Customer Management
Release Management
Task Management
Q: Which model is used to deliver a view of the services, assets, and infrastructure?
Problem Model
Configuration Model
Incident Model
Change Model
Q: The service transition stage of the service lifecycle has a number of different processes.
Which of these is the process most concerned with the management of the whole approach to service transition?
Transition management and support
Transition planning and support
Service transition release and deployment
Change management
.
Q: Which discipline performs Planning, Implementation, Controlling, Status Accounting, and Verification activities?
Financial Management
Change Management
Capacity Management
Configuration Management
Q: Which of the following is used by Service Desk to determine the impact of an error on the services?
Configuration Management Database
Information Management Database
Capacity Management Database
Change Management Database
Q: Which of the following is NOT an example of a configuration item?
A systems update procedure
A unique ID code
A company's organization chart
A user manual
Q: Which of the following processes uses Status Accounting as its important part?
Incident Management
Financial Management
Configuration Management
Change Management
Q: Which of the following is used to define the scope of a Release?
Service Level Metrics
RACI
DHS
The DSL configuration
Q: Which of these is not one of the phases of the release and deployment process?
Verification and audit
Release and deployment planning
Deployment
Review and close
Verification and audit is a step in the proces
Q: Which of the following is NOT stored in the Definitive Media Library (DML)?
Master copies of documentation
Master copies of software
Software licenses
Backups of application data
Q: Which of the following has the responsibility to ensure that the back-out plans are practical?
Release Management
Service Management
Customer Management
Problem Management
Q: Which of the following behaves as the greatest contributor to the Configuration Management Database?
Capacity Management
Incident Management
Problem Management
Change Management
Q: In which of the following a structured set of Release units can be defined?
The PDCA cycle
A Request Model
A Release Package
The RACI Model
Q: Which of the following is a Configuration Item?
A process
A report
Documentation
An incident
Q: Which of the following activities is a Release Management responsibility?
Check illegal hardware computer devices within an organization
Store the original versions of all authorized software within an organization
Check illegal software on computers within an organization
Register where all software version is available
Q: Which of the following processes makes sure that the group of changes in each release are compatible with each other?
Service Management process
Release Management process
Change Management process
Configuration Management process
Q: Which of these statements is not a recommended part of a release policy?
Definition of the configuration management database naming convention
Use of the definitive media library for all software asset releases
A unique identification structure or naming convention to ensure releases can be easily identified and tracked
Definitions of the roles and responsibilities required for the management of the release throughout all its stages
Q: Which of the following activities of Configuration management is used to define strategy, policy, scope, objectives, processes, and procedures?
Identification
Reporting
Management & Planning
Status Accounting
Q: Which of the following is referred to as an update of a Configuration Item?
Release
Upgrade
Change
Modify
Q: Which of the following is NOT an attribute of hardware Configuration Item (Cl)?
What it costs
A manufacturer's serial number
A supplier's part number
Number of items
Q: Which of these statements is not an objective of knowledge management?
To maintain a service knowledge management system
To improve the quality of decision making throughout the service lifecycle
To capture and maintain information about the assets that make up your services
To enable efficiency in the service provider and customer, by encouraging the reuse of information
Q: Which of these is the best description of the purpose of transition planning and support process?
To provide coordination for all change management activities
To provide overall planning and coordination of resources for service transition
To provide planning for operational activities during release management
To provide planning for all designs in the service lifecycle
Q: Which of these statements about asset management and configuration management is not true?
Configuration management information is held in a database called the configuration repository.
Configuration management may include locations and documents.
Asset management considers the value of items, and configuration management considers the interdependencies between items.
Asset management is concerned only with purchased items such as hardware and software.
Q: SACM is a process that supports which of the following stages of the service lifecycle?
1. Service strategy
2. Service design
3. Service transition
4. Service operation
5. Continual service improvement
1, 2, 3, 4, and 5
1, 3, and 5
2, 3, and 4
2, 3, 4, and 5
Q: The release and deployment process covers a concept called early-life support. What is meant by early-life support?
Early-life support refers to the handoff between service transition and service operation, ensuring support for the new or changed service in the initial stages of operation.
Early-life support refers to the end of the project lifecycle and the management of the post-implementation project review.
Early-life support refers to the step in the release and deployment process where the project team deliver the documentation of the infrastructure to the service management team.
Early-life support refers to the introduction of new processes into the operational environment, using service transition processes to ensure a complete integration of the new processes.
Q: Which of the following releases covers only the elements of hardware and software CI that have altered?
Semi Release
Delta Release
Full Release
Sigma Release
Q: An important focus for the service lifecycle is the capture and management of knowledge relating to IT service provision. How does the process of knowledge management work in the service lifecycle?
Knowledge management is solely concerned with the transfer of knowledge when implementing new or changed services.
Knowledge management is used across the lifecycle stages of continual service improvement and service operation to ensure that improvements are managed effectively.
Knowledge management is used solely in the service operation stage of the lifecycle to ensure that operation issues are managed efficiently.
Knowledge management is used across the whole service lifecycle to ensure that appropriate knowledge is delivered to enable informed decision making.
Q: Early life support is an important concept in the release and deployment management process. In which phase of the release and deployment process does early life support happen?
Deployment
Release deployment and planning
Release build and test
Review and close
Q: Which of the following serves as a medium for communicating the information and sharing the knowledge?
Configuration
Documentation
Baseline
Compliance
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