CIS 500
Q Which of these statements represents an objective of service portfolio management
Maintain records of all service components and their relationships.
Maintain the definitive managed portfolio of services provided by the service provider.
Provide accurate information about the service level achievements for core services.
Deliver authorized change requests.
Q: Which of the following is a decision support and planning tool that projects the possible consequences of a business action?
Business case
Service asset
Configuration item
Release unit
Q: Which of the following budgeting methods is determined on the last year's figure basis?
Zero-Base budgeting
Incremental budgeting
Resource budgeting
Top-down budgeting
Q: Which of the following is NOT a fundamental activity of Financial Management for IT services?
Funding
Auditing
IT accounting
Chargeback
Q: Which of the following functions is NOT part of Financial Management for IT services?
Charging
Budgeting
Pricing
Procurement
Q: Which of these statements about business relationship management (BRM) is most correct?
BRM monitors the service targets for all services.
BRM reviews all service changes.
BRM focuses on a high-level relationship with customers.
BRM focuses on the relationship with users through the service desk.
Q: Which stage of the service lifecycle is mainly concerned with defining policies and objectives?
Service Strategy
Service Design
Service Operation
Service Transition
Q: Which of the following describes a provider's services in terms of business value?
Service portfolio
Service update
Service value
Service assessment
Q: Which of these is not part of the scope of financial management?
Consolidating
Budgeting
Charging
Accounting
Q: What is the purpose of the service portfolio management process?
To ensure all services are documented according to the requirements of the business
To ensure you have an appropriate mix of services to meet the requirements of customers
To capture details of live operational services only
To capture details of retired services only
Q: Which of these is a purpose of business relationship management (BRM)?
Establish a relationship between the service provider and the customer
Manage the funding for services provided to a customer
Manage the services provided to a customer
Establish a mechanism for recording service requests from the customer
Q: What is the purpose of financial management?
To secure to the appropriate software programs for financial systems
To secure to the appropriate funding for IT services
To agree to the business requirements for managing the finance systems
To agree to the operating policies for the finance systems
Q: Service Portfolio is divided into how many phases?
Six
Seven
Two
Three
Q: Which of these is/are recommended elements of a business case?
1. Introduction
2. Methods and assumptions
3. Business impacts
4. Risks and contingencies
5. Recommendations
1, 3, and 5
1, 2, 3, and 4
2, 3, 4, and 5
1, 2, 3, 4, and 5
Q: Which of these statements about service portfolio management is/are correct?
1. Service portfolio management should be responsible for monitoring the performance of the services according to the service level agreements.
2. Service portfolio management should be responsible for evaluating the value of the services provided throughout the whole of their lifecycle.
3. Service portfolio management should be able to compare the merits of the existing services against those that are being planned.
4. Service portfolio management should compare the results of continual service improvement initiatives to decide whether to improve services.
2 and 4
2 and 3
1, 2, and 4
1, 2, and 3
Q: Which of the following roles tailor a portfolio of investments based on their customer's risk and reward profile?
Process managers
Service managers
Customer managers
Financial managers
Q: Which of these is not part of the structure of the service portfolio?
Service register
Service pipeline
Service catalog
Retired services
Q: Which process ensures that organizations are in a position to deal with the costs and risks associated with their service portfolios?
Service Design
Service Operation
Service Transition
Service Strategy
Q: Which of the following represents a complete list of the services managed by a service provider?
Service record
Service portfolio
Service data
Service case
Q: Which of these is not part of the scope of service portfolio management?
All the services a service provider has retired from live operation
All the services a service provider currently delivers
All the projects the customer is planning to deliver
All the services a service provider is planning to deliver
USA 
India