Management

For Module 2, consider your
organization's mission and strategy from the perspective of its potential,
prospective, and present customers. In this section of the assignment you’ll
begin to identify objectives and measures relevant to that perspective. Refer back to this presentation on objectives if you need
to.

Assignment Expectations:

Once you’re reasonably clear on
what- involved, think about your organization and its
customers/clients/users/service recipients/whatever-you-wish-to-call-them, and
then:


•	Identify at least three objectives for the
     organization's customer service perspective and show how they relate
     to the mission, vision and strategy of the organization.
 
•	For each objective, develop at least one meaningful
     performance measure (metric).
 
•	For each objective, identify at least one expected
     level of performance (target).
 
•	For each objective, identify at least one new action or
     program that needs to be developed to ensure successful implementation of
     the organization's strategy (initiative).
 
•	Comment briefly on the relationships of the customer
     service objectives that you've identified here to the financial objectives
     that you identified in the Module 1 SLP assignment. How do they help to
     fulfill those objectives? If they don't (and they don't have to), what
     makes them more important than objectives that would relate to finances?
 
•	Finally, do you wish to make any changes to your Module
     1 objective write-up in light of your Module 2 experience?