GM 588 Week 4 Midterm Exam

GM 588 Week 4 Midterm Exam
TCO A Contrast the mindset of management under total quality and more traditional management structures with respect to employees manufacturing and leadership
TCO B Explain each of the following statements as they apply to modern quality management
TCO A Describe the relationship between quality and personal values
TCO H Identify and discuss five differences between service and manufacturing organizations
TCO B Cite two ways that the accounting function can contribute to the achievement of quality
TCO C Compare and contrast the quality philosophies of Deming and turan
TCO G Discuss the concept of best practices and their effect on quality management success
TCO G Discuss the concept of best practices and their effect on quality management success
(TCO D) The criteria for Performance Excellence for the Malcolm Baldrige award consist of a hierarchical set of categories, items, and areas to address. Which of the following four is NOT one of them?
(TCO E) According to Kano- classification of customer requirements, a cup of coffee that is served hot and fresh at a restaurant specializing in breakfasts fits which class of customer requirements?
(TCO F) Characteristics of effective strategic leadership include all of the following EXCEPT:
(TCO A) General-purpose financial statements are the product of